About

 I offer a range of customer experience consultation services. Whether you are a small restaurant looking to increase traffic, a business seeking to improve customer loyalty or someone in need of a creating a positive event experience, I can assist to make it happen. 

I am a seasoned MBA, hospitality professional with a deep-rooted passion for delivering exceptional guest experiences. I have created this business to offer customer experience consultation services including Mystery shopping, Customer Experience reviews and Event Consultation.  With over 20 years of industry expertise spanning historic resorts, convention centers, hotels and fine dining establishments, I excel in ensuring guests feel welcomed and cherished. My commitment to attention to detail and personalized service has earned me a reputation for exceeding expectations. 

My journey in the realm of customer experience began early in my career, and it has been a thrilling ride ever since. I have gained my expertise through working with a diverse range of clients and industries, from city wide conventions of 5000+ to, medium sized business conferences, small meetings and weddings. This diversity has given me an understanding of the various touchpoints that shape a customer's perception of a brand.

My approach is deeply rooted in empathy. I understand that every customer is unique and that their needs must be met with personalized, memorable experiences. By conducting in-depth customer journey analyses, I've identified pain points and opportunities, allowing me to implement improvements that make a significant impact.

I am not just a consultant but also a storyteller. I believe in the power of narrative to connect customers with brands on a profound level. Crafting compelling stories that resonate with the target audience is an art that I've mastered over the years, resulting in successful brand transformations, and now I am offering that to you.